If there is a particular item you would like delivered urgently, please email us at: firstname.lastname@example.org with the 'Speed Perfect' in the subject line.
Returns and Refunds Policy
Thank you for shopping at MyPJ.nl If you are not entirely satisfied with your purchase, we are here to help. You have 14 days from when you made your order to have your items sent back to us.
Here's how: Items must be in original packaging and not used or damaged.
1. Email: email@example.com stating your order number and 'Return' in the subject line. In the email we ask you to list the products you would like to return. Please include your phone number in the event we need to call you for additional information. Please let us know if the item was a gift.
2. We will send you an email containing your Return ID. Please note, returns without a Return ID will not be accepted.
3. Once your Return ID is received, fill in the number on the purchase order paperwork that came with your original package.
4. Return the items back to us at the address on your package. We recommend to use track&trace for your returns as we do not take charge for lost and damaged packages during the return.
Please note that all products must be in their original packaging and not used or damaged to be accepted for return. Orders past 14 days will not be accepted.
Unfortunately, we do not accept returns on the following items:
- Sale items;
- Any products not in original packaging, used or damaged.
If you would like to exchange your product for an alternative please complete the process outlined above. We will process your refund and you can complete a new order online for the replacement products.
We will refund the items returned at the price they were purchased, should the returned items fit with all the requirements above. Once your return is received it will be processed within 5-7 business days. Refunds will be credited to your original payment method unless it is a gift return.
If you are returning an item you received as a gift, the original card holder will be refunded. If you would like to receive credit for this return, please indicate this on the original returns email. You will receive a onetime credit for the amount of purchase. Credit is valid for 60 days.
If you received a damaged or defective product, please notify us immediately for assistance using the firstname.lastname@example.org with 'Damage' and your order number in the subject line.
If you have any questions about our Returns and Refund Policy, please contact us: By email: email@example.com By phone: +31 6 10 808 765
VAT taxes are charged and included in the final sales price.